In-house Quality Assurance team of Desconsoft guarantees that every Customer Care Representative delivers quality service to all customers & tries to optimize it. We have developed certain in-house tools with the help of our software wing for measurement of quality performance of each Customer Service Representative. The feedbacks generated from performance reports are discussed in the fortnightly meeting of QA & CSR.

We emphasis on consistent performance of all the employees for all processes identified during Process Selection phase.

Faults, errors or inaccuracy identified by our QA team is documented and talk about with the client on a daily basis. Based on the feedback received from the clients, the information is passed on to every Customer Service Representatives ensuring reliability. We are extremely strict about compliance measures and understand its significance during outbound calling. Regular updates, refresher training and tests are also conducted to ensure correct understanding of compliance issues. All our outbound contact center teams are educated about the legal parameters of telemarketing, including their responsibility under the TCPA, the Telemarketing Sales Rule and other laws applicable.